Big Baddeck Vacations from $1,770

I travel to Sydney annually for Remembrance Day with my Service Animal, "Storm". For the past 5 years, the Simon Hotel has been my go-to hotel due to their excellent staff, their well appointed suites, and their cleanliness. Just when I thought they couldn't get any better. this year they blew me away. When Storm and I arrived, we were greeted by Emma, and seamlessly checked into our suite. When I opened the door, there was a dog blanket, two dog bowls, a bag of healthy dog treats, and other dog amenities neatly piled on the ottoman, for Storm. Incredible attention to detail. This small gesture goes so far when it comes to earning customer satisfaction. Very, very well done folks. Thank You so much for making Storm and I feel so welcome and completely at home.

As always is the case Kevin and Anne delivered yet again with service over and above what one might expect. Their friendliness and help is always appreciated, making The Lakes our favorite spot when we head “home” (Cape Bretoners always say that regardless of how long they’ve been away). The chalets are superb whether it be for a golf trip or skiing, lots of room, clean as a whistle, and providing all the amenities for a couple or a larger group (we can’t wait to return for their Stay & Play awesome golf deal in May or June). Anyone who has not played The Lakes is missing out on a wonderful golf course! Thanks again Kevin and Anne … and yes, I did like the jacket and vest that Barb bought. We will continue to encourage friends to stay there when they head to good old C.B.

Staff at the front desk is fantastic. Bed was comfortable. Rooms were quiet. I will be stay again on my next travels